Return and Refund Policy – Bedroom Furniture

At Bedroom Furniture, we place customer satisfaction at the very center of our service. Therefore, our team thoroughly inspects all furniture items before we dispatch them to your address. However, if you do not feel completely satisfied with your purchase, or if an item arrives damaged, please follow our clear return guidelines below.

1. 14-Day Return Window (Change of Mind)

Under the Consumer Contracts Regulations, you have 14 calendar days from the delivery date to cancel your order if you change your mind.

  • Product Condition: To qualify for a return, you must keep the item unused, free from damage, and inside its original packaging.
  • Pre-assembly Requirement: In contrast, we strictly cannot accept items that you have already assembled or modified. Therefore, please check all panels, fittings, and dimensions carefully before you begin assembly.
  • Return Shipping: In addition, you must cover the collection and transport costs for any change-of-mind return.

2. Damaged, Defective, or Incorrect Deliveries

We take full responsibility whenever our team sends an incorrect piece or a courier damages your furniture in transit.

  • Immediate Inspection: First, we strongly advise you to check your furniture cartons as soon as the driver arrives. If you notice any external rips or tears, tell the driver immediately.
  • Reporting Window: Furthermore, you must notify our customer support team within 24 to 48 hours of delivery regarding any transit flaws or missing hardware.
  • Required Evidence: Please provide your order number alongside clear photographs or short videos showing the defect.
  • Our Resolution: Once we verify the problem, we will send an immediate replacement or collect the goods without charging you any extra fee. However, if we cannot replace the unit, we will issue a full refund immediately.

3. Excluded & Non-Returnable Goods

For safety, hygiene, and logistics reasons, we cannot accept returns on specific items unless our team confirms a factory fault:

  • Assembled Pieces: Any flatpack or modular item that you have partially or fully put together.
  • Bespoke Products: Made-to-order furniture, customized fabrics, or tailored sizing.
  • Hygiene Items: Mattresses and fabric divan bases once you remove their protective plastic packaging.

4. How We Process Refunds

Once our warehouse team receives your return, our quality managers will inspect the package.

  • Timeline: If the item meets our return criteria, we will release your funds within 5 to 7 working days.
  • Card and Electronic Payments: We send your funds directly back to your original payment card.
  • Cash on Delivery (COD) & Transfers: In contrast, for cash payments, our accounts department will transfer the funds directly into your verified bank account.

5. How to Start a Return

To initiate a return or report a fault quickly, follow these simple steps:

  1. First, send a message to our customer support team with your full name and order number.
  2. Next, attach clear pictures showing the item and the packaging condition.
  3. Finally, our team will review your case within 24 hours and arrange the collection date with you.